Shipping & Returns
GENERAL DELIVERY INFO
All orders are delivered by Correos.es
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your credit card statement.
When your order is shipped, we will send you a confirmatory email.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
Delivery times are estimates and start from the date of dispatch. We will endeavor to deliver your order as soon as possible but cannot be held responsible for delays due to remote delivery locations or adverse weather conditions.
During the sales period, your order may experience a slight delay. Please allow up to 8 working days for your order to be with you.
We ship Monday to Friday excluding public holidays.
Delivery times, costs, and duties are dependent on your shipping location and will be displayed at checkout.
If you wish to return any item(s) from your order you must obtain a return authorization within 14 days of delivery. Items received outside of the specified returns period will not be accepted. If you want to return your order, contact us by sending an email to:
Please note: a 100% refund of our return can only be made if the item arrives in their original condition, undamaged and unused. For used items, we reserve the right to withhold a part of the refund amount.
Returns that have been used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot be held responsible for any missing returns or items whilst in transit.
Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any return paperwork.
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes, or tariffs will not be refunded. Once your order has been received and inspected please allow 10-14 working days for a refund to be credited back to your payment method.
Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.
Refunds are at the sole discretion of Vit&Drip Health and Aesthetics Center.